Booking terms and conditions
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These terms apply to bookings at Cabañas Choikehuapi made through this site, WhatsApp, phone or email. Please read them before confirming your booking. If anything is unclear, write to us.
Who we are
- Cabañas Choikehuapi (Turismo Choikehuapi), Arturo Prat 100, Cochrane, Región de Aysén, Chile. Email Opazomorales@gmail.com, phone and WhatsApp +56 9 9888 5256.
How booking works
- Sending a request through the site is not a booking and doesn't commit you to anything. The availability shown on the site is indicative until we confirm it.
- We'll reply with the total price in Chilean pesos, VAT included, and the terms of your stay.
- Your booking is confirmed once we receive a deposit of 50% of the total and send you written confirmation by email or WhatsApp. The balance is paid on arrival.
- If the confirmation contains an obvious price or date error, we'll let you know and correct it. If you don't accept the correction, you can cancel with a full refund of the deposit.
Prices and payment
- Prices are in Chilean pesos and include VAT. The confirmed price won't change unless you modify the booking.
- Payment by bank transfer or another method we agree on. We issue a receipt or invoice.
- Foreign tourists not resident in Chile may be exempt from VAT only when the Chilean tax authority's (SII) requirements are met, including paying in foreign currency. Ask us when you book whether it applies to you.
If you cancel or change your booking
- 15 or more days' notice before arrival: full refund of the deposit.
- 7 to 14 days' notice: 50% of the deposit is refunded.
- Less than 7 days' notice, or no-show: the deposit is not refunded.
- You can change your dates once at no charge, subject to availability. If the new dates have a different rate, the difference is adjusted.
- If you leave early, unused nights are not refunded unless agreed with us.
- Refunds are made to the original payment method within 10 business days of your notice.
- Right of withdrawal: article 3 bis (b) of Chilean Law 19.496 allows service providers to exclude it by informing the consumer. Please note that our bookings carry no right of withdrawal; this cancellation policy applies instead.
If we can't host you
- If we can't honour your booking for reasons on our side, we refund the full deposit or, if you prefer, help you find other lodging in Cochrane.
- If something beyond your and our control prevents you from arriving (closure of the Carretera Austral, storms, emergencies or orders from the authorities), you can move your dates at no charge within the following 12 months. If that isn't possible, we refund the deposit.
During your stay
- Check-in from 3 pm and check-out by 11 am. Other times can be arranged in advance, subject to availability.
- On arrival we ask for the ID of the person who booked, to identify them and issue the receipt or invoice.
- Each cabin hosts at most the number of guests shown on the site. Visitors may not stay overnight without notice.
- Guests under 18 must stay with a responsible adult.
- Pets are not allowed, except assistance dogs for people with disabilities, as provided by law.
- No smoking inside the cabins. If someone smokes inside, we charge the cost of special cleaning.
- Use the wood stove as instructed in the cabin: don't leave children alone near it, don't remove embers and don't dry clothes on top of it.
- Please respect the rest of other guests and neighbours.
Barbecues and fire
- We encourage you to have a barbecue (asado). Only use the areas set up for it and the utensils we provide.
- Don't light fires anywhere else: no campfires on the grounds or by the river, and no barbecues of your own near the cabins.
- Each cabin has a fire extinguisher for emergencies. We'll show you where it is when you arrive. If you use it, tell us so we can refill it.
- Whoever lights a fire must watch it at all times and put it out completely with water when finished. Never leave embers burning or a fire in children's care.
- Follow any fire restrictions set by the authorities or Conaf. On hot or very windy days barbecues may not be allowed.
- Everyone must use fire responsibly and prevent wildfires. Whoever causes damage by misusing fire is liable for it.
River, fishing and outdoor activities
- We encourage you to enjoy the river and fish in it. Recreational fishing in Chile requires a Sernapesca licence and respecting seasons and closures.
- The river has strong currents, very cold water and slippery banks. There are no lifeguards or supervision. Going into the water, fishing or walking along the bank is each person's own decision.
- Children must always be accompanied and supervised by an adult near the river and near fire.
- If you go hiking or fishing far away, tell someone your route and bring clothing suited to Patagonia's fast-changing weather.
Disclaimer
- Fishing, swimming in the river, hiking, barbecues and any other outdoor activity are undertaken by each guest by their own choice and at their own risk. Every adult is responsible for themselves and for any minors in their care.
- We are not liable for accidents, injuries, damage or losses that occur during those activities, outside the cabins, or from not following these rules or our instructions.
- Nor are we liable for third-party services you hire, such as guides, transport or excursions.
- This disclaimer does not limit the liability the law assigns to us for damage caused by our fault or by defects in the cabins and their facilities.
- We recommend travelling with travel or accident insurance.
Damage and personal belongings
- The person who booked is responsible for damage caused by their group beyond normal wear. If it happens, we'll show you photos and charge the actual repair cost.
- We are liable under the law for damage caused by us. We recommend locking the cabin and not leaving valuables in sight. If you bring something of high value, let us know.
Services and surroundings
- Wifi depends on local connectivity: it may be slow or drop out, and we can't guarantee its speed.
- Power or water cuts on the public network are beyond our control. If they happen, we'll do our best to help.
- The photos and descriptions on the site show the real cabins. Some furniture or decor may vary.
- The rating and reviews we show come from Google and Tripadvisor and are written by other guests.
Complaints and applicable law
- If something isn't right, tell us during your stay so we can fix it on the spot, or write to Opazomorales@gmail.com. We reply within 10 business days.
- These terms are governed by Chilean law. Nothing in them limits the rights you cannot waive under Chilean consumer protection Law 19.496. You can also contact Sernac, Chile's consumer agency (sernac.cl).
- The version of these terms in force when your booking is confirmed applies.